英文道歉信

[推荐]关于英文道歉信

　　在学习、工作生活中，用到道歉信的地方越来越多，道歉信都有实事求是，简明扼要的特点。如何写一份恰当的道歉信呢？下面是小编精心整理的关于英文道歉信，仅供参考，希望能够帮助到大家。

Dear Mr. Shen

　　We are sorry to learn of the unpleasant experience you had encountered during your last stay with us on Jun. 13-15, 1999 as incorrect amount was charged onto your Visa Card account, it should be RMB 6787 instead of RMB 3887.42.

　　We have made a full investigation into matter and regret to say that it was our staff's mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect.

　　Mr. Shen, attached is copy of your hotel bill and amended Visa Card voucher with correct amount Indicated for your reference and perusal. If you have any queries, please do not hesitate to contact Us.

　　Once again, our most sincere apologies and we look forward to opportunity of redeeming ourselves to welcoming you back to China World Hotel in near future.

　　Your sincerely

　　Alfred Zhuang

　　Front Office Manager

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